Cancellation & Refund Policy

• Yuvavi POS is business software sold primarily to restaurants and related businesses (B2B). Access is digital and begins when the plan is activated on our systems.
• Fees are for licence / access to software and related cloud features for a stated period — not for a physical product or for guaranteed revenue, leads, or brand deals.
• You are responsible for evaluating the Service (including any trial or demo access we may offer) before you pay.

• All subscription and add-on fees are non-refundable once payment is captured and the plan or feature is activated, whether in whole or in part.
• No refund, reverse payout, cash compensation, goodwill payment, or wallet credit payable in cash is due if you: cancel; stop using the Service; delete your account; change your mind; migrate elsewhere; lose staff access; misconfigure GST/menu/taxes; experience third-party outages (Meta, Google, WhatsApp, banks, payment gateways, SMS/OTP); or are unhappy with results.
• Unused days in a paid period have no cash value and are not paid out.
• Discounted, coupon, annual, and promotional purchases are likewise non-refundable.
• We do not pay creators, influencers, or end users any platform stipend, escrow release, or damages under this policy. Any brand–creator settlement is strictly between those parties (see Terms).

• You may cancel renewal from Settings → Billing (or the equivalent screen) when available.
• Cancellation stops future renewals. Your current paid period continues until its end date.
• Fees already paid for that period are not refunded. You may keep using the Service until the period ends, subject to the Terms.
• You may undo a pending cancellation before the period ends where the product allows it.

• You may move to a higher plan when the product allows. The new plan may start immediately.
• Any unused portion of fees you actually paid for the prior plan may be applied only as an internal checkout credit against the upgrade price for that order. That credit is not cash, not transferable, and not payable to you.
• If you extend the same plan, unused days may be stacked after the current end date so paid access is not shortened — still with no cash refund.

• A lower plan generally cannot interrupt a higher paid period already running. Your current plan continues until its end date; you may select a lower plan at renewal.
• No refund or cash credit is given for the price difference or unused time.

• If we verify that you were charged twice for the same order, or that a payment was captured but the plan was never activated due to our system error, email support@yuvavi.ai with the payment / order id.
• Our remedy is limited to: activating the paid plan, and/or instructing the payment gateway to reverse the duplicate or failed capture to the original method. Bank timelines (often 5–10 working days) are outside our control.
• That correction is not a refund of a completed purchase you intended to make, and it does not create a general refund right.

• Coupons only reduce the payable amount on the order where used. They have no cash value and cannot be redeemed for money.
• Prices may be shown exclusive or inclusive of GST. Applicable GST forms part of the fee and follows Indian tax law. GST paid is not separately refundable by us except as required by tax law for a cancelled taxable supply we ourselves reverse.

If you initiate a chargeback or payment dispute for a valid, activated subscription, we may suspend the account and contest the dispute with evidence of delivery of digital access. Fraudulent chargebacks may result in permanent termination without any credit.

Nothing in this policy limits rights that cannot be waived under mandatory Indian law (including applicable consumer protections, if a court determines they apply to your purchase). Where such a right applies, our obligation is limited to the minimum remedy required by that law. For B2B software licences, you acknowledge that the commercial no-refund terms above are a material basis of our pricing.

This policy is governed by the laws of India. Courts at Indore, Madhya Pradesh, India have exclusive jurisdiction, subject to mandatory protections that cannot be excluded.

Payment or cancellation complaints: privacy@yuvavi.ai · support@yuvavi.ai · legal@yuvavi.ai
We aim to acknowledge within 48 hours and address grievances within timelines required by applicable law (typically up to one month for acknowledged grievances under IT Rules practice).
Address: Indore, Madhya Pradesh, India