Cancellation & Refund Policy
Last updated: 20 September 2026
This policy applies to paid subscriptions to Yuvavi POS. It forms part of our Terms of Service.
1. Cancelling
- You can cancel at any time from Settings → Billing → Cancel subscription.
- Cancelling stops renewal. Your plan stays active until the last day of the period you have paid for.
- Fees are not refunded on cancellation, and you keep full access until the period ends.
- You can undo a cancellation before the period ends from the same screen.
2. Upgrading
- You can move to a higher plan at any time. The new plan starts immediately.
- The unused part of what you actually paid for your current plan is credited against the new plan's price at checkout, and you pay the difference. The credit is worked out on the amount you paid (after any coupon), by the number of days left in your paid period.
- A credit exists only inside that order. It is not paid out and cannot be used for anything else.
- If you buy the same plan again before it ends, the new period is added after your current end date, so no paid days are lost.
3. Downgrading
- A lower plan cannot be taken while a higher paid period is running. Your current plan continues until its end date and you can choose the lower plan when you renew.
- No refund or credit is given for the difference in price or for unused time.
4. No refunds
- All subscription fees are final. Once a payment is made and the plan is activated, it is not refunded or returned, in whole or in part, whether you cancel, downgrade, stop using the service or change your mind.
- This applies to the unused part of a period, to renewals and to any plan bought with a discount.
- Please use the trial and the free tier to check the service is right for you before you pay.
5. Payment errors
- If you were charged twice for the same order, or a payment was taken and the plan was not activated, write to support@yuvavi.com with your payment id. We will activate the plan, or reverse the extra or failed charge to the original payment method. Banks usually take 5–10 working days to show it.
- This is the correction of a mistake, not a refund of a purchase you made.
6. Coupons
- A coupon reduces the price of the order it is used on. It has no cash value and cannot be exchanged.
- A plan activated fully with a coupon has no amount paid.
7. GST
Prices are subject to GST as required by Indian law. GST charged on a fee is part of that fee.
8. Grievances
For any complaint about a payment, cancellation or refund, write to our grievance contact at privacy@yuvavi.com. We acknowledge within 48 hours and resolve within one month.
Address: Indore, Madhya Pradesh, India